Terms of service

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General Terms and Conditions with Customer Information
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Table of Contents
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1. Scope of Application
2. Conclusion of Contract
3. Right of Withdrawal
4. Prices and Payment Terms
5. Delivery and Shipping Terms
6. Retention of Title
7. Liability for Defects (Warranty)
8. Liability
9. Applicable Law
10. Alternative Dispute Resolution

1) Scope of Application
1.1 These General Terms and Conditions (hereinafter "GTC") of Andreas Döbler, trading as These General Terms and Conditions (hereinafter referred to as "we/us") apply to all contracts for the delivery of goods that you, as a consumer or business (hereinafter referred to as "you"), conclude with us regarding the goods we present in our online shop. We hereby object to the inclusion of your own terms and conditions, unless we have agreed otherwise with you.

1.2 For the purposes of these General Terms and Conditions, you are a consumer if you conclude a legal transaction for purposes that are predominantly neither attributable to your commercial nor your self-employed professional activity.

1.3 For the purposes of these General Terms and Conditions, you are a natural or legal person or a partnership with legal capacity that, when concluding a legal transaction, is acting in the exercise of your commercial or self-employed professional activity.

2) Conclusion of Contract
2.1 The product descriptions contained in our online shop do not constitute binding offers on our part; rather, they serve as an invitation for you to submit a binding offer.
2.2 You may submit your offer via the online order form integrated into our online shop. In doing so—after placing your selected goods into the virtual shopping cart and proceeding through the electronic ordering process—you submit a legally binding contractual offer regarding the goods contained in the shopping cart by clicking the button that concludes the ordering process.
2.3 We may accept your offer within five days:
- by sending you a written order confirmation or an order confirmation in text form (fax or email), in which case the receipt of the order confirmation by you shall be decisive; or
- by delivering the ordered goods to you, in which case the receipt of the goods by you shall be decisive; or
- by requesting payment from you after you have submitted your order.

If several of the aforementioned alternatives apply, the contract is concluded at the moment when the first of these alternatives occurs. The period for acceptance of your offer begins on the day following the dispatch of your offer and ends at the close of the fifth day following the dispatch of the offer. If we do not accept your offer within the aforementioned period, this shall be deemed a rejection of the offer, with the consequence that you are no longer bound by your declaration of intent.
2.4 If a payment method offered by PayPal is selected, payment processing is handled by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal"), subject to the PayPal User Agreement, which can be viewed at https://www.paypal.com/de/legalhub/paypal/useragreement-full, or—if you do not have a PayPal account—subject to the Terms for Payments without a PayPal Account, which can be viewed at https://www.paypal.com/de/legalhub/paypal/privacywax-full. If you pay using a payment method offered by PayPal that is selectable during the online ordering process, we hereby declare our acceptance of your offer at the moment you click the button that concludes the ordering process.

2.5 When you submit an offer via our online order form, we store the text of the contract after the contract has been concluded and transmit it to you in text form (e.g., via email, fax, or letter) following the submission of your order. We do not make the contract text accessible to you beyond this point.
2.6 Before bindingly submitting your order via our online order form, you can identify potential input errors by carefully reviewing the information displayed on the screen. An effective technical tool to assist in identifying such input errors is your browser's magnification function, which allows you to enlarge the display on the screen. During the electronic ordering process, you may correct your entries using standard keyboard and mouse functions until you click the button that finalizes the ordering process.
2.7 Various languages are available to you for the conclusion of the contract. The specific language selection is displayed in the online shop.
2.8 Order processing and communication generally take place via email and automated order processing systems. You must ensure that the email address you provide for order processing is accurate so that emails sent by us can be received at that address. In particular, if you use spam filters, you must ensure that all emails sent by us—or by third parties commissioned by us to handle order processing—can be successfully delivered.

3) Right of Withdrawal
3.1 Consumers generally have a right of withdrawal.
3.2 Further information regarding the right of withdrawal can be found in our Withdrawal Instructions.

4) Prices and Payment Terms
4.1 Unless otherwise stated in our product description, the prices listed are total prices that include statutory VAT. Any additional delivery and shipping costs incurred are stated separately in the respective product description.
4.2 The available payment option(s) will be communicated to you in our online shop.
4.3 If payment in advance via bank transfer is agreed upon, payment is due immediately upon conclusion of the contract, unless we have agreed upon a later due date with you.
4.4 If a payment method offered via the payment service "Shopify Payments" is selected, payment processing is handled by the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter "Stripe"). The individual payment methods offered via Shopify Payments will be communicated to you in our online shop. To process payments, Stripe may utilize additional payment services; special payment terms may apply to these services, of which you will be notified separately where applicable. Further information regarding "Shopify Payments" is available online at https://www.shopify.com/legal/terms-payments-de.

5) Delivery and Shipping Terms
5.1 If we offer shipping of the goods, delivery shall take place within the delivery area specified by us, to the delivery address provided by you, unless otherwise agreed. For the purpose of processing the transaction, the delivery address specified in our order processing system shall be authoritative.
5.2 Should the delivery of the goods fail for reasons for which you are responsible, you shall bear the reasonable costs incurred by us as a result. This shall not apply to the costs of the initial shipment if you effectively exercise your right of withdrawal. Regarding return shipping costs, in the event that you effectively exercise your right of withdrawal, the provisions set forth in our Cancellation Policy shall apply.
5.3 If you are acting as an entrepreneur, the risk of accidental loss and accidental deterioration of the sold goods shall pass to you as soon as we have delivered the item to the forwarding agent, the carrier, or any other person or institution designated to carry out the shipment. If you are acting as a consumer, the risk of accidental loss and accidental deterioration of the sold goods shall, in principle, pass to you only upon delivery of the goods to you or to a person authorized to receive them. Notwithstanding the foregoing, even if you are acting as a consumer, the risk of accidental loss and accidental deterioration of the sold goods shall pass to you as soon as we have delivered the item to the forwarding agent, the carrier, or any other person or institution designated to carry out the shipment, provided that you commissioned said forwarding agent, carrier, or other person or institution to carry out the shipment and we had not previously designated such person or institution to you.
5.4 We reserve the right to withdraw from the contract in the event of incorrect or improper self-delivery by our suppliers. This applies only in the event that the non-delivery is not attributable to us and we have, with due diligence, concluded a specific covering transaction with our supplier. We will make all reasonable efforts to procure the goods. In the event of the unavailability—or only partial availability—of the goods, you will be informed immediately, and your payment will be refunded without delay.
5.5 For logistical reasons, self-collection is not possible.

6) Retention of Title
If we perform in advance (i.e., deliver goods prior to payment), we retain title to the delivered goods until the full purchase price owed has been paid.

7) Liability for Defects (Warranty)
Unless otherwise provided in the following provisions, the statutory regulations regarding liability for defects shall apply. Notwithstanding this, the following provisions apply to contracts for the delivery of goods:
7.1 If you are acting as an entrepreneur:
- We have the choice regarding the method of subsequent performance (remedy);
- For new goods, the limitation period for claims regarding defects is one year from the delivery of the goods;
- For used goods, claims regarding defects are excluded;
- The limitation period does not recommence if a replacement delivery is provided within the scope of liability for defects.
7.2 The limitations of liability and reductions of time limits stipulated above do not apply:
- To your claims for damages or reimbursement of expenses;
- In the event that we have fraudulently concealed the defect;
- To goods that have been used for a structure in accordance with their customary use and have caused the structure to be defective;
- To any potential obligation on our part to provide updates for digital products, in the case of contracts for the delivery of goods containing digital elements.
7.3 Furthermore, for entrepreneurs, the statutory limitation periods for any existing statutory right of recourse remain unaffected.
7.4 If you are acting as a merchant within the meaning of Section 1 of the German Commercial Code (HGB), you are subject to the commercial duty to inspect and give notice of defects pursuant to Section 377 HGB. If you fail to fulfill the notification obligations stipulated therein, the goods shall be deemed approved.
7.5 If you are acting as a consumer, you are requested to report goods delivered with obvious transport damage to the delivery carrier and to notify us thereof. Failure to comply with this has no impact whatsoever on your statutory or contractual claims regarding defects.

8) Liability
The Seller shall be liable to you for all contractual, quasi-contractual, and statutory claims—including tortious claims—for damages and reimbursement of expenses as follows:
8.1 We shall be liable without limitation on any legal grounds:
- in cases of intent or gross negligence;
- in cases of intentional or negligent injury to life, body, or health;
- on the basis of a guarantee, insofar as nothing to the contrary is stipulated in this regard;
- on the basis of mandatory liability, such as under the Product Liability Act.
8.2 If we negligently breach a material contractual obligation, our liability shall be limited to the foreseeable damage typical for the contract, unless we are liable without limitation pursuant to the preceding Clause. Material contractual obligations are obligations that the contract imposes upon us, by its content, for the achievement of the contractual purpose; the fulfillment of such obligations is a prerequisite for the proper execution of the contract and is something upon which you may regularly rely.
8.3 In all other respects, our liability is excluded.
8.4 The foregoing liability provisions shall also apply with regard to our liability for our vicarious agents and legal representatives.

9) Governing Law
All legal relations between you and us shall be governed by the laws of the Federal Republic of Germany, to the exclusion of the laws regarding the international sale of movable goods. If you are acting as a consumer, this choice of law shall apply only insofar as the protection granted to you by mandatory provisions of the laws of the state in which you have your habitual residence is not thereby withdrawn.

10) Alternative Dispute Resolution
We are not obliged to participate in dispute resolution proceedings before a consumer arbitration board, although we are willing to do so. Copyright Notice: These Terms and Conditions were drafted by the specialist attorneys at IT-Recht Kanzlei and are protected by copyright (https://www.it-recht-kanzlei.de).

Last Updated: February 23, 2026, 21:22:54